Refund policy

FAITH HUB – REFUND & RETURN POLICY

Effective Date: July 2026

Faith Hub is a brand operated by Boss Baybe Virtual LLC.

By placing an order through www.bossbaybe.online, you agree to the following Refund & Return Policy.

DIGITAL PRODUCTS

This includes, but is not limited to:

  • eBooks
  • Audio products
  • Music downloads
  • Printables
  • Templates
  • Career kits
  • Digital resources
  • Educational materials

Due to the instant-access nature of digital products:

  • All digital product sales are final.
  • No refunds, returns, exchanges, or cancellations are available after purchase, download, or delivery.
  • Unauthorized sharing, redistribution, or resale of digital products is strictly prohibited.

If you experience technical issues accessing your purchase, please contact us, and we will work to ensure proper delivery.

PHYSICAL PRODUCTS

Faith Hub offers a selection of physical products, including premium wall art and other merchandise fulfilled through our trusted manufacturing and fulfillment partners.

Because many products are made to order or shipped directly from our fulfillment partners, each order is carefully processed before shipment.

ELIGIBLE REFUNDS, REPLACEMENTS & RETURNS

Refunds, replacements, or returns may be approved if:

  • The item arrives damaged.
  • The item is defective.
  • The incorrect item was received.
  • The product is significantly different from the item ordered.

Approved claims are evaluated on a case-by-case basis.

CLAIM REQUIREMENTS

To request a refund or replacement, customers must:

  • Contact us within 30 days of the delivery date.
  • Provide the order number.
  • Include clear photos showing the damage, defect, or incorrect item.
  • Provide a brief description of the issue.

Failure to provide sufficient information may delay or prevent claim approval.

APPROVED CLAIMS

If your claim is approved, Faith Hub may provide one of the following:

  • Replacement product
  • Store credit
  • Full refund
  • Partial refund

The resolution will depend on the nature of the issue and product availability.

ITEMS NOT ELIGIBLE FOR REFUNDS OR RETURNS

Refunds or returns will generally not be approved for:

  • Buyer's remorse
  • Accidental purchases
  • Incorrect size, color, style, frame, design, or variant selected by the customer
  • Minor differences in color caused by screen settings
  • Minor variations in print placement, texture, or manufacturing tolerances
  • Shipping delays caused by carriers, customs, weather, holidays, or events outside our control
  • Delays during periods of unusually high order volume
  • Orders shipped to an address entered incorrectly by the customer
  • Products that have been used, altered, or damaged after delivery

MULTIPLE SHIPMENTS

Orders containing multiple products may arrive in separate packages.

Some products are fulfilled by different manufacturing and shipping partners, which means delivery dates may vary.

Receiving one package before another does not necessarily mean your order is incomplete.

SHIPPING DELAYS

Estimated delivery times are provided for convenience only and are not guaranteed.

While we work closely with our fulfillment partners to ship orders as quickly as possible, Faith Hub is not responsible for delays caused by:

  • Shipping carriers
  • Customs inspections
  • Severe weather
  • Holidays
  • Supply chain disruptions
  • Other circumstances beyond our reasonable control

LOST OR STOLEN PACKAGES

Once a package is marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If your package is marked as delivered but cannot be located, we recommend:

  • Checking around your delivery location.
  • Asking neighbors or household members.
  • Contacting the shipping carrier.
  • Contacting your local post office or delivery provider.

We will gladly assist where possible, but we cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

ORDER CANCELLATIONS

Because many products begin processing shortly after an order is placed, cancellation requests cannot be guaranteed.

If production or fulfillment has already started, the order may no longer be eligible for cancellation.

Please contact us as soon as possible if you need to request a cancellation.

CHARGEBACKS & PAYMENT DISPUTES

We encourage customers to contact us before filing a chargeback or payment dispute.

Most issues can be resolved quickly through our customer support team.

Fraudulent or abusive chargebacks may result in:

  • Cancellation of future orders.
  • Suspension from future purchases.
  • Revocation of access to digital products where applicable.
  • Additional collection or legal action when appropriate.

CONTACT US

Faith Hub
Operated by Boss Baybe Virtual LLC

Website: www.bossbaybe.online

Email: support@bossbaybe.online

Phone: (407) 374-9525

AGREEMENT

By placing an order with Faith Hub, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.